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The ValPal Network

Privacy Policy

We are committed to respecting and protecting your privacy. This Privacy Policy specifically covers the use of this enquiry form. If you would like more detailed information on our Privacy Policy please see our website

This Privacy Policy explains when and why we collect personal information on this enquiry form, how we use it, and the conditions under which we may disclose it to others.

If you do not want us to process your personal information as described in this Privacy Policy, please do not provide information to us.

For questions relating to this Privacy Policy, please contact us at the details shown on our website, marked “Privacy Policy enquiry”.

We may change these Terms and Conditions from time to time. You should read the Terms and Conditions each time you use our Site and Service, ensuring you are aware of the most current changes made to them. 

What type of personal information is collected?

The enquiry form you have completed collects personal information about you to help in your moving process it may include (but is not limited to) your name, address, email address, phone number, date of birth and financial details and any other information you choose to provide to us. 

How long do we retain your personal information?

We review our retention periods for personal data on a regular basis, however, as the services we offer are relevant throughout an individual’s lifetime, we will normally only delete your data if you stop interacting with us for a prolonged period, or request we delete your information. We are legally required to hold some types of information for certain prescribed periods to fulfil our statutory obligations. Outside of specific statutory obligations, we will hold your personal data on our systems for as long as is necessary for the relevant purposes for which we use it, or in accordance with any retention periods set out in any relevant contract you hold with us. 

How do we use your personal information?

We may use the information that you directly provide to us to contact you by phone, email or post in the following ways:

  • We may use your name, address and contact details for the purpose of providing you with products and services you have requested.
  • We may use your name, email address and postal address to provide you with information, you have requested from us, respond to enquiries or requests from you, communicate with you in relation to those enquiries or requests. Our legal basis for this use is to service your information request/enquiry
  • We may use your name, email address and postal address to provide you with information regarding similar and related goods and services to those you have already enquired about on this form or ;
  • We may use your name, email address and postal address to send you specific marketing communications you have chosen to receive. These may include information about properties for rent or for sale, the current property market, promotions or offers. Our legal basis for this use is both our legitimate interests, namely promoting the services offered by us as requested by you and/or consent depending on the manner in which we have obtained your information. It will not be necessary for us to obtain individual specific consent to send you details of similar or related services offered by us about which you have already enquired and in which we have an honest belief you may be interested.

Who has access to the information you have submitted on this form?

We may pass your information to third party service providers, who will be able to help with the information which you have requested, including but not limited to:

    Business partners, suppliers and sub-contractors working on our behalf for the purposes of completing tasks and providing services to you. These are:

  • Conveyance’s
  • Surveyors
  • Mortgage brokers
  • Removal Companies
  • Utility providers
  • Broadband

Please note that this list is not exhaustive and may be changed at any time.

When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and otherwise use your information in accordance with applicable data protection law.

We may disclose your personal information to our insurers and /or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.

In addition to the specific disclosures set out in this section, we may disclose your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative out-of-court procedure.

For further information about your rights under data protection law please refer to the Privacy Policy on our website.